Contact
Contact the review desk
Questions about a review, a delayed payout or a figure in one of our tables are welcome. Write to [email protected] and a member of the team replies within 48 hours.
For a complaint about a casino, include the brand name, the date of the withdrawal request and the amount in NZD. That detail lets us check the case against our own test account before we answer.
We do not give gambling advice, recover accounts or negotiate bonuses on behalf of players. Every report is logged and weighed in the next quarterly update, and repeated payout failures cost a brand its place in the ranking.